Easy & Free Returns Policy
At VASTRIQUE, you are our Celebrity and our entire team is your die-hard fan! That’s why we would like you to be always cheerful about your purchase and shopping experience. However, in case something isn’t right with the order delivered then please don’t worry as we would never let your smile fade away. Kindly know about our 7 Day Unconditional Return Policy below:
- We provide 7 Day free returns which includes free doorstep return pickup. 7 Day Unconditional Return means that you can return your order for whatever reason, we will honor your return request!
- Initiate the Return request within the first 7 days of product delivery by logging in to your Account >> Orders section (Return button option will be available once the order is delivered, then upload a photo of the item you received) Note: In case the Return button is unavailable then please drop a message to our customer care within 7 days from order delivery
- All items must be in their original packaging with product tags intact
- All items must be unused, unwashed and in its original condition
- Given below is the list of products which are not eligible for return/exchange:
• Opened & used cosmetic items and Nail Stickers
• Products with Non-return policy (will be mentioned on description of such products)
RETURN FEE & MONEY REFUND:
Returns are Easy and FREE of cost. But COD convenience fees collected (if any) will not be eligible for refund. In case the COD fees was not collected (for COD orders) then the COD convenience fees will be deducted from the refund amount. Note: COD fee is Rs. 20 only
Please Note: We do not provide cashback or refunds to the original method of payment. However, the amount will be transferred to your Vastrique Wallet. Any amount in your Vastrique Wallet is absolute cash (in Indian Rupee), has lifetime validity, and can be used to make any purchase on Vastrique.com
In rare case if our courier partner does not have reverse-pickup service at the pincode or facing difficulty, products needs to be Self ship by customer. SelfShip charges will be capped at INR 90 per shipment.
Free Shipping across India on all orders. No coupon required. All products will be delivered within 5 to 7 working days after dispatch.
Note: For products that are “made on order”, the same will be mentioned in the product’s description and such products will be dispatched and delivered within 10 to 15 working days. Dispatch time (number of working days) will be mentioned on product description.
We charge Rs. 20 for the COD service which we partially have to pay to our Shipping Partners.
Please Note: Whether you make Online Payment, via Wallet or COD, we always strive to deliver your order in good condition and in the fastest time possible.
For any other questions or clarifications, please reach out to the VASTRIQUE team via WhatsApp or email at care(at)vastrique.com